Many of your clients will travel to their destination by air. This makes the airline industry the first level of screening. Be informed of what the airline industry is doing and saying to keep their seats filled.
They are as anxious you are to keep their business functioning. They are focusing their communications on providing factual information: What their cleaning protocols consist of, how the air filtering systems work, pre-screening and on-site screening of passengers. Our operators can follow a similar protocol if they feel their operational circumstances warrant it.
Most warnings about group travel and meetings refer to large groups, i.e., more than 50 people. WTA operators typically host 8 to 15 people at a time. there are options to address concerns of virus transmission like adopting personal space protocols in confined spaces. The Norovirus event has provided some valuable references and much of that information is very relevant today.
Messaging to guests should focus on the geographic locations of high-risk areas. In Canada, most people that have been diagnosed are in self-isolation at home or in retirement homes. Be prepared to refer your clients and staff to more detailed, accurate information.
Be aware of what your insurance policy will cover in the event of a required evacuation. Understand what travel insurance providers are communicating with your clients.
Have a plan or policy set on how you will deal with refund requests from cancellations; this will be important to the future of your business. Being able to communicate clearly to your clients will give them confidence in their decision on whether they want to keep their booking or cancel, and whether they want to return to your business in the future.